Customer Service and Sales

Sales Assistant in international trade office, Upt S.u.r.l.

Desenzano d/G, Italy — September 2015-Present

Duties:

Processing orders (both from customers and to suppliers).

Commercial proposals.

dealing with customer enquiries face to face, over the phone or via email.

Contacting prospective customers and discussing their requirements

Identifying what customers want.

Developing & maintaining successful business relationships with all suppliers.

Translation of catalogues and press release

Interpreting at meetings with foreign visitors and during trade negotiations (German and English)

Sales Assistant in international trade and logistic office,

Fondital S.p.a.

Vobarno, Italy — May 2014-August 2015

Duties

Dealing with customer enquiries face to face, over the phone or via email.

Processing orders from foreign customers.

Organizing shipping for foreign customers all over the world.

Supervising preparation of deliveries.

Coordinating drivers, vehicles, load and journeys.

Preparing paperwork for regulatory bodies.

Issuing invoices.

Dealing with customer credits and replacement of goods under guarantee.

Identifying customers’ problems and offering prompt solutions.

Participating in international trade fairs and events.

Sales Assistant in trade office, Amica Chips S.p.a.

Castiglione d/S, Italy — March 2013-April 2014

Duties:

 Processing orders

 Dealing with customer enquiries face to face, over the phone or via email.

Contacting prospective customers, discussing their requirements and offering new products.

identifying customers’ problems and offering prompt solutions.

Participating in international trade fairs and events.